Privacy policy

Last Updated: October 27, 2026

This Privacy Policy explains how Musensj ("we," "us," or "our") collects, uses, stores, discloses, and protects personal information when you visit or make a purchase through https://www.musensj.com/ (the "Website"), contact us, or use our services.

We handle personal information for purposes such as order processing, customer service, website operation, security, and business recordkeeping. Your privacy rights and our obligations depend on the laws applicable to our business activities and the information we handle.

1. Information We Collect

Depending on how you interact with the Website and our services, we may collect the following categories of personal information:

• Contact Information: Your name, email address, telephone number, billing address, and shipping address.
• Order Information: Products purchased, order history, delivery details, and communications relating to your orders.
• Payment Information: Transaction details needed to process or confirm a purchase. Payment information may be processed by the payment service providers involved in your transaction. The information available to us depends on the payment method and provider.
• Customer Communications: Information you provide when contacting us about an order, return, refund, complaint, or other enquiry.
• Technical and Usage Information: Information such as IP address, browser type, device information, and Website usage data, if collected through the Website platform, cookies, or other enabled technologies.
• Marketing Preferences: Information about your communication preferences and marketing subscriptions, if you choose to subscribe or otherwise provide this information.

The information collected depends on what you provide, the features you use, and the technologies operating on the Website.

2. How We Collect Information

We collect personal information directly from you when you place an order, submit information through the Website, subscribe to marketing communications, or contact customer service.

The Website platform and enabled technologies may collect technical and usage information during your visit. Payment providers, shipping and fulfilment providers, and other service providers may also process information as needed to perform their services.

3. How We Use Information

We may use personal information for the following purposes:

• Process payments, confirm orders, and arrange delivery.
• Communicate with you about purchases, shipping, returns, refunds, and customer service requests.
• Respond to enquiries, complaints, and other requests.
• Operate, maintain, troubleshoot, and improve Website functionality and store operations.
• Detect, investigate, and address suspected fraud, unauthorised transactions, and security issues.
• Send promotional communications in accordance with your preferences and applicable legal requirements.
• Maintain business, tax, accounting, and transaction records.
• Comply with applicable laws and protect our legitimate rights and interests as permitted by law.

4. Cookies and Similar Technologies

The Website may use cookies and similar technologies to support essential functionality, remember relevant settings, understand Website usage, and provide analytics or advertising features when enabled.

The technologies used and the information they collect depend on the Website configuration and the services enabled at the relevant time. This Privacy Policy does not confirm that any particular analytics tool, advertising pixel, or tracking service is in use. Our privacy disclosures and consent controls should reflect the technologies actually configured and used on the Website.

You may be able to manage cookies through your browser settings and any privacy or consent controls available on the Website. Disabling certain cookies may affect Website functionality. Where required by law, we will provide relevant notices and obtain consent or offer choices for non-essential technologies.

5. How We Share Information

We may disclose personal information to service providers and other parties when reasonably necessary for the purposes described in this Privacy Policy and as permitted or required by law.

• E-commerce Platform: Shopify provides the platform used to operate the Website and manage online orders.
• Payment Processing: The payment provider selected during checkout may process transaction information needed to authorise, complete, or manage a payment.
• Shipping and Fulfilment: Shipping carriers and fulfilment providers may receive information necessary to process and deliver orders.
• Website and Technical Services: Providers may process information to support Website hosting, maintenance, security, customer communications, and other store services.
• Analytics, Advertising, and Social Media Services: If these services or related tracking technologies are enabled, relevant information may be disclosed to the providers operating them. The information involved and available privacy choices depend on the services configured and applicable law.
• Legal Requirements: We may disclose information when required or authorised by applicable law, valid legal process, or a competent authority.
• Security and Legal Protection: We may use or disclose relevant information as reasonably necessary to investigate suspected fraud, address security incidents, resolve disputes, or protect legal rights, as permitted by law.

We do not sell personal information in exchange for money. Under certain privacy laws, disclosures involving advertising or analytics technologies may nevertheless be treated as a sale, sharing, targeted advertising, or a similar activity. Where required, we will provide relevant notices and honour applicable privacy choices and opt-out rights.

The information shared with each provider depends on the service it performs and the transaction or activity involved. Service providers may handle information under their own privacy policies and applicable contractual or legal requirements.

6. International Data Processing

Musensj operates from Australia and serves customers in the United States and other destinations. Shopify and other service providers may process or access personal information outside Australia as part of their services and data-processing arrangements.

Your personal information may therefore be processed or accessed outside your country of residence. We will handle international disclosures in accordance with the privacy and data-protection requirements that apply to them.

7. Data Retention

We retain personal information for as long as reasonably necessary to process orders, provide customer service, resolve disputes, maintain security, and meet legal and business recordkeeping requirements.

Retention periods depend on the type of record, its purpose, and applicable legal requirements. Tax, accounting, and transaction records may need to be retained for periods prescribed by law.

When personal information is no longer required and no legal or legitimate recordkeeping requirement prevents its removal, we take appropriate steps to delete or de-identify it. A deletion request does not necessarily result in the immediate deletion of every record.

8. Information Security

We take reasonable steps, appropriate to the circumstances, to protect personal information against loss, misuse, unauthorised access, alteration, and disclosure.

Security measures depend on the systems used to operate the Website and the services handling the information. No method of internet transmission or electronic storage guarantees complete security, and we cannot guarantee the absolute security of information transmitted or stored electronically.

9. Privacy Requests and Individual Rights

Depending on the laws that apply to you, you may have the right to request access to personal information we hold about you, request correction of inaccurate information, request deletion, or exercise other privacy rights. The rights available to you may vary according to your location and circumstances.

To submit a privacy request, email hello@musensj.com. Please describe your request clearly and provide sufficient information for us to identify the relevant account, order, or information. Do not include unnecessary sensitive information in your initial email.

Where reasonably necessary and permitted by law, we may request information to verify your identity or authority to make the request. We will assess and respond to requests in accordance with applicable legal requirements. We will decline or limit a request only where permitted or required by law, including where a lawful exception or recordkeeping obligation applies.

If applicable law gives you the right to appeal a decision about a privacy request, we will provide the relevant instructions as required.

10. Marketing Communications

We send promotional emails in accordance with your marketing preferences and applicable legal requirements.

You may unsubscribe from promotional emails using the instructions included in the message, where available, or by contacting us at hello@musensj.com. We will handle unsubscribe requests in accordance with applicable legal requirements.

Unsubscribing from promotional emails does not stop necessary communications about orders, transactions, customer service, security, or other non-promotional matters.

11. Children's Privacy

The Website provides general shopping services and is not specifically directed at children. We do not knowingly collect children's personal information where doing so would violate applicable law or where required consent has not been obtained.

If you believe a child has provided personal information in circumstances that may require action under applicable law, please contact us at hello@musensj.com. We will review the information and take appropriate steps as required by law.

12. Third-Party Websites

The Website or our communications may contain links to third-party websites or services. Those third parties maintain their own privacy practices and policies. We encourage you to review their privacy notices before providing information directly to them.

This Privacy Policy covers Musensj's handling of personal information through our Website and services. It does not replace the privacy policies of independent third parties.

13. Australian Privacy Law

Musensj operates from Australia. Whether the Privacy Act 1988 (Cth), the Australian Privacy Principles, and other Australian privacy requirements apply to particular business activities depends on the relevant legal criteria and circumstances, including any applicable small-business exemption or exception.

We aim to handle personal information responsibly and in accordance with the legal obligations applicable to our business. We do not assume that any particular statutory exemption applies, and this Privacy Policy does not represent that our privacy compliance has been independently certified.

If you have a privacy concern, please contact us first so we can review it. Information about the Office of the Australian Information Commissioner (OAIC) is available at https://www.oaic.gov.au/.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, Website services, or legal obligations change. We will publish the revised policy on this page and update the date at the top. Changes take effect upon publication, subject to applicable legal requirements.

15. Contact Us

For questions about this Privacy Policy or to submit a privacy request, please contact Musensj using the details below.

Store Name
Musensj

Website
https://www.musensj.com/

Email
hello@musensj.com

Phone
+61 2 6331 1806

Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed

Business Address
19 Cross Street, Bathurst, NSW 2795, Australia