Shipping policy
Last Updated: October 27, 2026
This Shipping Policy explains how Musensj processes and ships orders placed through https://www.musensj.com/ (the "Website"). Please review this policy before placing an order.
1. Shipping Destinations
Musensj ships orders to the United States and other destinations supported at checkout. Available destinations and shipping options depend on the shipping arrangements for your order and will be displayed during checkout. Please confirm that your destination is supported before placing an order.
2. Shipping Costs
Standard shipping is free for orders shipped within the United States, subject to any applicable conditions displayed on the Website or at checkout.
For orders shipped outside the United States, shipping options and charges may vary by destination and the shipping arrangements available for the order. Any applicable shipping charges will be displayed at checkout before you complete your purchase.
3. Order Processing Time
Orders are typically processed within 1–3 business days following successful payment confirmation, excluding public holidays.
Order processing time covers order preparation and is separate from shipping transit time. Orders placed on weekends or public holidays generally begin processing on the next business day.
The processing time is an estimate of our usual handling period. It does not override any obligations arising under an existing purchase contract or applicable law.
4. Estimated Shipping Transit Time
Estimated shipping transit time is 6–9 business days after the order has actually been dispatched. This estimate excludes the order processing period described in Section 3.
Based on the usual processing and transit estimates, the overall estimated timeframe is approximately 7–12 business days from the start of order processing. This is an estimate, not a guaranteed delivery date. Actual timing may vary depending on the destination, carrier operations, public holidays, severe weather, transportation disruptions, and customs procedures for international shipments.
If a shipment is delayed, we will review the circumstances, provide reasonable assistance with investigating the delay, and explain the appropriate next steps. Delivery estimates or carrier-related issues do not automatically release us from obligations under the applicable purchase contract or applicable law.
5. Order Tracking
When tracking information is available from the shipping carrier, we will provide it after dispatch through the available order or shipping communications. It may take some time for the carrier's tracking system to display the first update.
If tracking information is unavailable, appears inaccurate, or has not been updated for an extended period, please contact us at hello@musensj.com. Include your order number so we can identify your order and assist with checking its status.
The absence of tracking updates does not, by itself, establish that an order has been lost or delivered. We will review the available information and take reasonable follow-up steps where appropriate.
6. Shipping Address Changes
Please check your shipping address carefully before submitting your order. If you need to correct your address, email hello@musensj.com with your order number and the corrected address as soon as possible.
We will check whether an address change is possible and advise you accordingly. Once an order has been dispatched or handed to the carrier, an address change may no longer be possible and cannot be guaranteed.
If an address error affects delivery, we will review the circumstances and explain any available options. Any responsibility, additional charges, or remedies will be assessed in light of the specific circumstances, the applicable purchase terms, and applicable law.
7. Delayed, Lost, or Damaged Shipments
If your order has not arrived within the estimated delivery timeframe, tracking information suggests a possible delivery problem, or your order arrives damaged, please contact us at hello@musensj.com. Include your order number and a description of the issue. Photographs of visible damage may help us assess the matter.
We will review the information provided and, where appropriate, contact the carrier or other relevant service provider to investigate. We will follow up on the issue, communicate the investigation outcome or available updates, and explain the next steps. Where a remedy is required under the applicable purchase contract or applicable law, we will address the matter accordingly.
If an order appears to be lost, has been delivered to the wrong address, or arrives damaged, please contact us so we can assess the circumstances. A carrier investigation or a delay in receiving tracking updates does not, by itself, resolve the matter or remove any obligations we may have.
Nothing in this section limits any consumer rights or remedies available under applicable law, including the Australian Consumer Law where it applies.
8. Consumer Rights
Nothing in this Shipping Policy excludes, restricts, or modifies any consumer guarantee, statutory right, or remedy that cannot lawfully be excluded, restricted, or modified under applicable law, including the Australian Consumer Law where it applies.
Our shipping estimates, tracking procedures, and shipment investigation processes do not remove any obligations we have under applicable law or an existing purchase contract concerning order fulfilment, delivery, or remedies when goods are not supplied as agreed.
If any part of this Shipping Policy conflicts with a mandatory legal requirement, that requirement will apply to the extent of the conflict.
10. Contact Information
For shipping or order enquiries, please contact Musensj using the details below.
Store Name
Musensj
Website
https://www.musensj.com/
Email
hello@musensj.com
Phone
+61 2 6331 1806
Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed
Business Address
19 Cross Street, Bathurst, NSW 2795, Australia
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