Terms of service
Last Updated: October 27, 2026
These Terms of Service ("Terms") govern your access to and use of the Musensj website at https://www.musensj.com/ (the "Website") and purchases made through Musensj ("we," "us," or "our"). By accessing the Website or placing an order, you agree to these Terms to the extent permitted by applicable law. Your statutory consumer rights remain unaffected.
Please also review our Privacy Policy, Shipping Policy, and Return & Refund Policy for information about personal information, order processing, delivery, returns, and refunds.
1. Website Use
You agree to use the Website lawfully and responsibly, in accordance with these Terms and applicable law. Your use of the Website must not infringe another person's rights or interfere with the Website's normal operation.
2. Information You Provide
You are responsible for providing accurate and complete information when placing an order or contacting us. Please check your contact details, billing information, and delivery address before submitting an order.
If you discover an error in your order information, contact us promptly at hello@musensj.com. We will make reasonable efforts to assist with corrections where possible, but changes may not be possible after an order has entered processing or has been dispatched.
3. Eligibility
By placing an order, you confirm that you have the legal capacity to enter into a binding purchase contract under the laws applicable to your transaction. Where applicable law requires a parent, guardian, or other authorised person to enter into a purchase contract on your behalf, that requirement must be met.
4. Product Information and Pricing
We aim to provide accurate product descriptions, images, and pricing information to help you make an informed purchase. Please review the product information and order details before completing checkout.
Product appearance may vary slightly because of screen settings, lighting, or ordinary manufacturing variations. Such variations do not affect any rights or remedies you may have if a product is defective, does not match its description, or fails to meet an applicable consumer guarantee.
Product prices, currency, discounts, and the total amount payable will be displayed on the respective product page or during the checkout process. Please be sure to verify the final order total before submitting your order.
If we identify a pricing or listing error before accepting an order, we will take reasonable steps to notify you and explain the available options. Any correction, cancellation, or refund will be handled in accordance with applicable law and any contract already formed. Nothing in this section authorises us to disregard an existing contractual obligation or limits consumer rights that cannot lawfully be excluded.
5. Orders and Contract Formation
When you submit an order, you request to purchase the selected products at the price and on the terms presented during checkout. We may send an automated acknowledgement confirming that your order has been received.
An order acknowledgement does not necessarily mean that we have accepted your order. Whether and when a contract is formed depends on the wording of the relevant communication, the checkout process, and applicable law.
If we are unable to fulfil an order, we will notify you and address any payment already made in accordance with applicable law and any contract already formed. Nothing in these Terms authorises us to cancel an accepted order arbitrarily or avoid an existing contractual obligation.
If you need to cancel or change an order, contact us as soon as possible at hello@musensj.com. We will advise whether the requested change is possible. A cancellation or change may not be possible after processing or dispatch has begun. Any cancellation or change remains subject to applicable law and your existing contractual rights.
6. Payment Terms
Payment must be made using a payment method available at checkout. You must be authorised to use the payment method selected for your purchase.
Payment transactions may be subject to authorisation, verification, and processing by the relevant payment service provider. If a payment is declined or cannot be verified, the order may not be processed until the payment issue is resolved.
For your security, do not send complete payment card details or other sensitive payment credentials by email.
7. Shipping and Delivery
Order processing and delivery times may vary depending on product availability, destination, and the applicable shipping arrangements. Please review our Shipping Policy and the delivery information provided at checkout for the estimated processing and delivery times applicable to your order.
Delivery estimates are provided for planning purposes and are not a guarantee of delivery on a specific date unless expressly stated. Carrier operations, customs procedures, weather, public holidays, address errors, and other circumstances may affect delivery schedules. These estimates do not remove our obligations under an existing purchase contract or applicable law. We will address delivery issues in accordance with those obligations.
You are responsible for providing a complete and accurate shipping address. Contact us promptly if you identify an address error. Any additional delivery charges and available remedies will be handled in accordance with our Shipping Policy, the terms presented at checkout, and applicable law.
Nothing in this section transfers risk or removes responsibility in a way that conflicts with mandatory consumer protection law.
8. Returns, Refunds, and Consumer Guarantees
Our Return & Refund Policy explains how to request a return or refund, including the procedure and conditions for voluntary returns. Please contact us before sending a return so that we can provide the relevant instructions. This procedure does not restrict any mandatory consumer rights or remedies.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure, as provided under the Australian Consumer Law.
Nothing in these Terms or our store policies excludes, restricts, or modifies consumer guarantees, rights, or remedies that cannot lawfully be excluded, restricted, or modified. Conditions for voluntary returns apply subject to those rights.
9. Intellectual Property
Website content, including text, graphics, photographs, logos, page layouts, and other materials, is owned by or licensed to Musensj unless otherwise stated. This content may be protected by applicable intellectual property laws.
You may use the Website for personal shopping purposes. You must not reproduce, distribute, modify, publish, or commercially exploit Website content without authorisation, except where permitted by law.
10. Prohibited Conduct and Website Protection
You must not submit fraudulent orders, knowingly provide false information, infringe intellectual property rights, compromise Website security, disrupt Website operations, introduce malicious code, attempt unauthorised access, or collect information through automated methods in violation of applicable law or our rights.
We may investigate suspected misuse and take reasonable action to protect the Website, our business, and our customers. Any restriction, suspension, or cancellation will be carried out in accordance with applicable law and any contractual obligations already owed to you.
11. Liability and Consumer Rights
We are responsible for meeting our obligations under applicable law, including mandatory consumer protection requirements.
Nothing in these Terms excludes or limits liability where the law prohibits that exclusion or limitation. Any limitation of liability applies only to the extent permitted by applicable law.
Nothing in these Terms affects any consumer rights or remedies that cannot lawfully be excluded, restricted, or modified.
12. Third-Party Websites and Services
The Website may contain links to or integrate with third-party websites, payment providers, shipping services, and other external services. These third parties may operate under their own terms and privacy policies.
We do not control independent third-party websites and are not responsible for their content or practices except to the extent that applicable law provides otherwise. This provision does not limit any responsibility that applicable law places on us.
13. Changes to These Terms
We may update these Terms to reflect changes to our business operations, Website features, or legal obligations. The revised Terms will be published on this page with an updated date.
Updated Terms apply from the date of publication to the extent permitted by law. Changes do not retrospectively remove rights that have already accrued, alter an existing contract without a lawful basis, or override mandatory legal protections.
14. Severability
If a provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or severed to the extent necessary. The remaining provisions will continue to apply to the extent permitted by law.
15. Governing Law
These Terms are governed by the laws of New South Wales, Australia, subject to any mandatory laws that apply to your transaction or consumer rights.
Nothing in this section excludes mandatory consumer protections or prevents a consumer from exercising rights before a court or tribunal where applicable law permits.
16. Contact Us
For questions about these Terms of Service, please contact Musensj using the details below.
Store Name
Musensj
Website
https://www.musensj.com/
Email
hello@musensj.com
Phone
+61 2 6331 1806
Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed
Business Address
19 Cross Street, Bathurst, NSW 2795, Australia
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